Website Maintenance

We'll keep your site fast and secure.

Your website is an essential part of your business

Your website is critical to the success of your business. It's working 24/7 to generate leads, customers and revenue. It also communicates the professionalism and reliability of your business. A website that goes offline or has a security breach can be devastating to your company.

Just like any software, websites require maintenance to keeping the site working properly. Avoiding website maintenance is like not having regular oil changes on your vehicle. You wouldn’t drive your car very long if you didn’t look after its maintenance, would you? Well, the same is true for your website. Your website should always be live, ready for customers and presenting your business at its finest.

But you need to focus on your business. Keeping a website up to date and secure takes you away from what you should be doing - building relationships with your customers and partners. That's where we come in.

Maintenance Plan Options

Metagyphics offers dedicated support for your WordPress website, including software updates, security scans, site performance optimization, backups and uptime monitoring. We'll keep your site healthy and productive,

We didn't build your site? No problem! We support existing websites, too. We just require a one-time site evaluation ($249) so that we can make sure your site is healthy and our maintenance will be most effective.

Updates

We'll automatically update your site files whenever a core or plugin update is available.

Uptime Monitoring

If your site should go down for any reason, we'll be instantly notified so we can get you back up quickly.

Security

We'll scan your website for attempted hack, malware and other potentially malicious activity. If a vulnerability is discovered, we'll remove it right away.

Performance Optimization

We'll optimize your database and images, and analyze the site to find ways to improve speed.

Personal

$79 per MONTH
  • Ideal for personal websites with lower traffic
  • Software Updates
  • Security Monitoring
  • Performance Optimization
  • WEEKLY Site Backups
  • Basic Support

Small Business

$199 per MONTH
  • Ideal for small business and medium-traffic websites (not for ecommerce sites)
  • 24/7 Uptime & Security Monitoring
  • DAILY Site Backups
  • Software Updates
  • Performance Optimization
  • Priority Support
  • Video Tutorials
  • 60 MINUTES Support Time
    (does not rollover)

Big Business

$499 per MONTH
  • Required for ecommerce & high-traffic websites
  • 24/7 Uptime & Security Monitoring
  • DAILY Site Backups
  • Software & Ecommerce Updates
  • Performance Optimization
  • Priority Support
  • Video Tutorials
  • 4 HOURS Support Time
    (does not rollover)
  • Detailed Monthly Report

Enterprise

$999 per MONTH
  • Required for actively growing websites with frequent updates
  • 24/7 Uptime & Security Monitoring
  • DAILY Site Backups
  • Software & Ecommerce Updates
  • Performance Optimization
  • Priority Support
  • Video Tutorials
  • Image Optimization
  • UNLIMITED Support Time
  • Detailed Monthly Report
  • Monthly Site Review
  • Monthly Web Strategy Call

Need a One-Time Boost?

If your site hasn't been maintained or updated for a while, you may want a one-time Site Boost! We'll perform all the maintenance tasks above and include up to two hours of fixes and adjustments. We'll also prepare a report with recommendations for ongoing maintenance. 

Frequently Asked Questions

What does support time include?

This time is yours to do with as you please. Use us to add your latest content, address minor tweaks or adjustments, ask us questions or have us record specific tutorials. Pretty much anything you can think of. And if what you need requires new features or additional development, we may opt to present a formal project quote as those commonly go over the monthly dedicated time.

 
Does support time roll over?

Our support time works like a retainer. We reserve you're place in queue so that any small tasks or support requests you may need each month get priority attention. That time does not roll over, but it ensures that if you need support, you get a response within 24 hours, often within one hour.

What if my website goes down or gets hacked?

These plans are designed to provide preventative care. So the idea is to keep that from happening in the first place. But no one can guarantee your site will never have a hosting issue or a fall victim to a hacker. 

Should anything take your site offline, we go to work right away. We'll identify the issue, and we'll work directly with your host if the issue in on their side. If it's related to software, we'll find the problem and fix it. 

We cannot promise your website will never have a problem, but will take every precaution to prevent it, as well as assist in the restoration and cleanup of the website from our scheduled backups.

 
Metaglyphics didn't build my site. Can I still order maintenance?

Absolutely. Our goal is to keep your site working smoothly. We have very specific standards and criteria when we build a site, but we know not every developer takes such precautions.

In order to get the most out of your support plan, we must first evaluate your site. For a one-time fee of $249, we'll perform a full technical evaluation of your site. This helps us to see how your site was built and identify any potential issues that may arise.

We'll do a full backup and update to make sure you're running the latest software and that everything is working properly. We'll also make a list if important issues and items that we recommend addressing. We'll spend up to four hours preparing a strategy for your site and fixing issues.